Outbound long distance and inbound toll-free rates as low as 2.5 cents per minute
Bulk calling rates as low as 1.5 cents per minute
Premise Based Systems
Ability to connect your existing phone lines to our advanced phone system
Least cost routing via PSTN for local calls
IP gateway for incoming toll-free and outbound long distance
Can be fully linked with other locations for free calling between locations
Ideal for locations with 50 or more extensions
Hosted Systems
Located at our secure data center with multiple power and Internet backup systems
No need to employ IT staff to maintain and service equipment
Multiple locations can be hosted on the same server for maximum savings and integration
Ideal for companies with multiple small locations
Advanced Applications
Appointment reminder systems mean better productivity and higher sales
Customer sales announcement / tickler system means higher sales and happier customers
Reverse 911 systems notify groups by phone, text and email in event of emergency
Bulk calling can notify of school, business and group cancellations and delays
Notify customers of service issues before they contact you
Allow pay-by-phone and order by phone
Upload call lists from file or database / spreadsheet applications
Web-based controls allow remote access
Other custom applications available
IP Trunking
Allows interconnection to existing phones / key systems
Least cost routing options
Free calling between locations
Low cost long distance and toll-free rates
No per-trunk / per line fee
Find Me – Follow Me
Never miss another call
Use Find Me – Follow Me to make it easy for people to find you whether you are at work, home or on the road
Simple rules determine “who” can find you and “when” you can be found
Set rules based upon your status in HUD
Actions include: call my extension, call other extension, call my mobile, call external number, enable call screening, disable call screening, forward to my voice mail, forward to other voice mail, notify caller I'm being located and overwrite caller ID name
Forwarding to cell can include “press to accept” prompt
From cell phone you can transfer call back to your phone or any extension with or without announcement
From cell phone, you can still record calls
Create “white list” of who can find you based upon external number or extension
Set sequential or simultaneous instructions and duration
HUD
HUD (Heads Up Display) is Your new operator
HUD is an employee presence and communication management application
One touch control over the phone system
Real time visibility of any employee status including remote location or home based employees
Easy access to people using HUD
HUD shows you who is on the phone and lets you drag calls to their extensions, voice mails or cellphones
Typical PBX or Key System phone features are difficult to learn, but HUD makes it easy
When your phone rings, a pop-up will give you the caller-id and name of the caller
Is integrated into Outlook to the point that your pop-up display will get the name of an incoming caller from Outlook
You can place a call just by clicking on an e-mail
Makes employees more productive by allowing employees to find contacts, view a contacts on-network status, and initiate communications – all with a single click from any HUD enabled device
Enables effective communication via phone calls, chat sessions and e-mails
In the past, deploying distributed inbound and outbound call centers
was expensive, but not anymore! With HUD, sales and customer service agents can easily log into and out of queues, monitor call states, park calls, and record call – all on the fly – even for home based agents / employees
Helps managers track and train employees by providing powerful one-click tools to monitor, train, and barge agent calls
The private enterprise-chat feature allows managers to guide agents in real-time
Facilitates professional interaction with customers
Comprehensive integration with Web-based CRM systems, such as SugarCRM and Salesforce.com, ensures that employees have the
tools they need
HUD can also direct screen-pops to any Web-based application
The enterprise chat feature allows easy communications between employees even during phone calls
During a conversation, you can drag a call to your cell-phone or voice-mail to have the caller leave you a message
Log into and out of queues
Log into your “Web user portal” easily to check voice mail, adjust voice mail settings, adjust Find Me – Follow Me settings, see reports, company directories and call logs
Easily adjust the layout setting to suit your taste and style
